Email additional questions to sales@worldemblem.com or click on Live Help.

    Taylor office hours are 8:00 A.M. - 6:00 P.M. Monday through Friday, Eastern Standard Time.

Voicemail messages can be left during all other hours and a Customer Service Representative will return your call as soon as possible.

By phone, dial 1-800-766-0448.

By fax, dial 1-800-880-2073.

By internet at www.worldemblem.com.  World Emblem supports a full e-commerce solution allowing you to place your orders over the Internet. We are the first and only identification company in the rental uniform market that supports a full e-commerce solution for all your ordering and research needs. Our web site will reduce your costs significantly by stream lining the ordering process. This helps eliminate costly mistakes, while speeding up the ordering process.

1. A customer asks a Customer Service Representative for an embroidered embellishment from a sketch (or business card).
2. The Rep scans the sketch as a JPEG file.
3. The Rep submits a design request for an Electronic Simulation of the logo.
4. WEI creates the Electronic Simulation and emails it to the client.
5. If the customer wants to make changes, the Rep will submit the changes.
6. When the customer is satisfied, the Rep will request to have the logo digitized.
7. WEI digitizes the logo, which means the files that are fed into the embroidery machines are created.
8. A photo of the physical sample is taken and posted on the website.  The customer can also request a physical sample to be sent.
9. WEI awaits approval or changes from the customer.  If the customer wants a change that requires an alteration to the stitching, it is an edit.
10. Once the emblem has been approved, production begins.

A: Some points to remember:

• Scan the embellishment as a JPEG file.

• Specify clearly and concisely when describing the emblem.

• State exactly what you want, even if it looks obvious.

• Don't sketch or write on the image to explain things.  These marks have to be removed by the World Emblem Art Department.  It creates more work and may create smudges.

• Refer colors using the Thread Chart (for embroidery) and the Color Chart (for Perfect Print) embellishments.

Because of the many variations of electronic design generations, World Emblem prefers to work with camera ready art and will attempt to work with all digital design formats.  World Emblems does prefer to use AI, CDR, BMP, JPG and PDF.  Please keep in mind that the design can only be as good as the artwork that is provided.  Ad copy must be typed.  World Emblem will not be responsible for spelling mistakes.

1. A customer asks a Customer Service Representative to create a sublimated emblem from a sketch (or business card).
2. The Rep scans the sketch.
3. The Rep submits a design request for an Electronic Simulation of the logo.
4. WEI creates the Electronic Simulation and posts it on the web.
5. The customer views the Electronic Simulation and submits a change (edit) if needed.
6. Once the image is approved by the customer, the simulation is converted to an emblem.
7. In the 'Convert' process, WEI creates the file that can be used to create the emblems.
8. The plant can use this file to print emblems, using the Sublimation Printer and a Heat Press.

A: 1) The hardware to be used by the sales people - Imaging Hardware (Scanner and Color Printer model HP 2280)

2) The hardware to be used by the production people - Production Hardware (PC, Sublimation Printer model Epson 1280, Heat Press)

A: Imaging Hardware - to be installed at each Branch/Plant/RDC.

Scanner - To scan the logos/sketches/emblems/business cards.  The scanner must be connected to a network PC.  The scanned file (a JPEG file) will be submitted via the internet to World Emblem to create an Electronic Simulation of the emblem.  If you order a new scanner, you must have a PC with an XP operating system to operate the scanner.

Color Printer - To print the electronic simulation of the emblem or a digital photo of the actual emblem to get the customer's approval before ordering.  The Color Printer must be networked to be able to print off the internet.

Production Hardware - to be installed at each Plant/RDC.

PC with the sublimation printer software.  This PC is used to run the Sublimation Printer.

Sublimation Printer - To print the sublimation sheets used to create the emblems.  The printer must be connected to a networked PC.  Emblems will be downloaded from the World Emblem website and printed on the sublimation printer.

Heat Press - To create Sublimation Emblems.  The Heat Press should be able to reach 400 degrees Fahrenheit and apply a pressure of 70 psi for 50 seconds.  Check that the temperature is even over the entire surface.  Use a sensor (infrared gun) to check this.   The surfaces should not be pitted.

Sublimation - Sublimation is the process of imprinting an image into fabric with the use of dye.  Sublimation is defined as follows: To cause (a solid or gas) to change state without becoming liquid.  For example, dry ice changes to gas without ever becoming liquid.  The sublimation process imprints an image into polyester, or polyester coated objects by applying dyes that turn from a solid to gas when heated.  When the sublimation dye is placed next to polyester and heated at approximately 325 degrees, the polyester molecules open.  The sublimation dye, which at this time is a gas, will then be able to penetrate the surface of the polyester.  After the heat is removed, the polyester molecules will close permanently bonding the sublimation dyes, thus the image, in the polyester substrate.

• Reduce Friction - A garment may be stable but using backing may help to allow the fabric to glide across the machine table as opposed to grabbing the table. For example, certain garments are coated on the reverse side. The friction during the embroidery process can cause this coating to heat up which creates a gummy substance, which will affect its interaction with the thread and needle.

• Cutaway backing is used predominately to stabilize a garment. It is used on knits, fleece and any fabric that stretches. A rule of thumb is if the garment stretches, you should use a cutaway backing. One of the downsides to cutaway is that you can see the backing through light colored shirts. You should always try to cut the backing away as close to the edge of the embroidery as possible without sacrificing the garment.

Ball Point (B or BP) - Ball point needles move the fibers of the fabric aside without cutting them. They are used on delicate fabrics such as knits and fleece.

• Select the smallest hoop possible - Using the smallest possible hoop size that will fit your design helps to ensure an even tension on the garment to be sewn. This will lead to good design registration. Make sure to leave at least a half-inch on all sides of the design for the presser foot.

• Select the appropriate shape - Try to use a round or oval hoop whenever possible. It will provide the most even tension on the garment.

• Select a hoop made of the appropriate material - Hoops are made mainly out of plastic and wood. There are also some cap frames and specialty hoops made from metal. There are special hoops made out of wood which are called Double-Height hoops, they are used mainly to hold heavy or slippery fabrics.

• Tubular - These hoops are used when the machine table is dropped. These hoops snap into a tubular sash and allow the garment to flow freely. This makes it much easier to sew finished garments.

• Flat - These hoops are used with the tabletop up on the machine. There are special framing systems that allow you to load and unload these hoops very easily. They are usually used for pieces of fabric or unfinished garments.

• Cap Frames - Cap frames are used to sew constructed caps. They are curved metal hoops that hold the cap in place.

• Make sure to hang wooden hoops when they are not in use - If they are left in a drawer they can become warped or chipped.

• Make sure to insert hoops into the machine by holding the metal bar or brackets - Do not push the hoop into the machine by the wood or plastic.

• Mark both pieces of the hoop - This way you can always keep the top and bottom pieces together.

• Make sure the backing is large enough to fill the entire hoop - By hooping the entire piece of backing you will help to maintain an even tension for the garment.

• Smooth out the garment and backing before placing the hoop - Make sure there are no folds or wrinkles in the garment once it is hooped.

• Stretch the garment to how it will be worn before hooping it - If the garment stretches when it is worn, it will make the fabric around the embroidery look puckered.

• Adjust the hoop before hooping the garment - Do not tighten the screw after you have hooped the garment or it may cause hoop burn on the garment or cause the design to sew out of registration.

• Slow down the machine. If the machine is sewing too fast, it may cause excess stress on the thread and cause it to break.

• Use a sturdier backing or more backing. If the garment is still not stable with a heavier backing, try using a spray adhesive to adhere the backing to the garment or try an iron-on backing.

• Check hook timing on the machine.

• May be a problem with the heads on the embroidery machine. You should consult with a technician about this.

• Make sure the needle is inserted correctly.

• Make sure the hook timing is correct. If the machine is not timed properly, the needle may hit the hook, which would cause it to break.

• Try putting a topping on top of a delicate fabric.

7. To store your water soluble topping you can use a paper towel holder and place it on the wall for easy access.

7. Having a hard time keeping track of how much thread you use, when to change a bobbin, how long will a needle last? Use the following guidelines: 5,000 yard cone of thread equals 900,000 stitches, 127 yard bobbin equals 30,000 stitches, one needle will last about two million stitches.

7. Use small zip lock plastic bags to store extra machine parts and small tools. This will keep them clean, dry and moisture free.

12. Make an "oil bib" for the needlebar of your multihead machine to catch excess oil before it drips on the garment. You can use a double thickness felt, cut it in an oblong shape longer than your needlebar is wide. Attach each end with elastic, pull it up and tie it above the sewing head.