Once an order for goods that are to be made to the Purchaser’s specifications or are otherwise personalized for Purchaser has been released into production, it may not be modified or cancelled by Purchaser unless Seller has failed to deliver such goods within 28 days after the due date specified in the order or, in the case of defective or nonconforming goods, at the earliest opportunity after Purchaser has discovered the fault or defect (provided that Buyer shall be deemed to have inspected any goods as soon as reasonably practicable after delivery and in no case longer than 10 business days after receipt). Orders for stock products may be cancelled prior to shipment without penalty. Purchaser shall pay all shipping costs for any orders for stock products after shipment. If Purchaser desires to cancel an order in accordance with this section, Purchaser must provide notice to Seller by email of its intent to cancel at clientservices@worldemblem.com
Unless Purchaser cancels an order in accordance with this section with respect to defective goods, Seller will not refund sums paid by Purchaser for initial and re-delivery charges (if any) with respect to the cancelled order. All goods returned by Purchaser to Seller must be returned in their original packaging (which Purchaser should retain for this purpose) and must be in an unused condition.
