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Order Support

How do I start a project?

If you're looking to create a custom patch, our Patch Pros are here to help! Just head to our Contact Us page and submit your request — one of our team members will follow up with you to get started on your custom project.

If you have an account already, you need to log in and start a Design Request.

If you would like to find out more about the options you have you can review all of our available products on worldemblem.com or Contact Us for more information

What shipping methods are available

World Emblem is an international company that has locations in US, MX and CA, therefore, the shipping methods vary according to the company, nevertheless, we have contracts with UPS and FedEx and for certain shipments, we can use your accounts, for more information, please contact our Customer Service Team

What are your turn around times?

World Emblem’s on time performance is currently 95%. The following production times are in business days and do not include shipping. Orders must be placed by 1pm to be included as a production day. All other orders processed after 1pm ET will require an additional working business day. Production observes several national holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Table of turnaround times

Stock products such as Thermal Label ID Tape, Blank Patches, and American Flag patches have next day delivery. Turnaround times may vary depending on the quantity ordered. Production times begin once payment terms have been established, a purchase order has been received and a sample has been approved.

How should I submit my artwork?

At World Emblem, we prefer to work with camera-ready artwork to ensure the best possible results for your design. We accept most digital file formats, including AI, EPS, PDF, CDR, JPG, PNG, and DST.

While we do our best to work with any artwork you provide, please note that the quality of the final product depends heavily on the quality of the original design. For optimal results, we recommend submitting high-resolution or vector files whenever possible.

If you're unsure whether your file is camera-ready, feel free to reach out — our team is happy to help guide you!

What is the order process?

Once you have your account, the process is as follows: Create your design, and wait to receive the virtual/physical sample for approval. Once you approve and there are no further modifications, you can place your order. For specific details, please contact us

How do I cancel an order?

Once an order is submitted, it instantly is sent to production, therefore no cancellations are accepted on custom orders that have been approved. Please visit our Terms and Conditions for more information.

How do I make a return?

World Emblem strives to satisfy all of our clients which is why we always send a physical sample for approval before producing your order. If you have any questions or issues with your order, contact our Client Services at 1-800-766-0448 and we will make it right. Also please visit our terms and conditions for more details.