Order Support

How do I learn how to use the website?

World Emblem is committed to providing the best and fastest service possible, therefore, we are always looking for ways to improve our customers' experience, making the ordering process easier and faster.

To watch our tutorial videos you can visit our Catalog Training page.

How do I start a prroject?

To be able to start ordering with us, first you need to have an account, if you do not have one, please fill out the form on our Contact Us page and one of our experts will contact you.

If you have an account already, you need to log in and start a Design Request

If you would like to find out more about the options you have you can review all of our available products on Product Support or Contact Us for more information

What shipping methods are available

World Emblem is an international company that has locations in US, MX and CA, therefore, the shipping methods vary according to the company, nevertheless, we have contracts with UPS and FedEx and for certain shipments, we can use your accounts, for more information, please contact our Customer Service Team

What are your turn around times?

World Emblem’s on time performance is currently 95%. The following production times are in business days and do not include shipping. Orders must be placed by 1pm to be included as a production day. All other orders processed after 1pm ET will require an additional working business day. Production observes several national holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Embroidered Patches 1 business day 3 business days (up to 500 pieces. For every additional 1,000 pieces, add one day)
Sublimated Patches 1 business day 1 business day (up to 250 pieces. For every additional 1,000 pieces, add one day)
Screen Print Transfers 1 business day for digital sample 5 business days (up to 500 pieces)
FlexStyle 2 business days for digital sample, an additional day for mold and additional day for physical sample  5 business days (up to 500 pieces)

Stock products such as Thermal Label ID Tape, Blank Patches, and American Flag patches have next day delivery. Turnaround times may vary depending on the quantity ordered. Production times begin once payment terms have been established, a purchase order has been received and a sample has been approved.

How should I submit my artwork?

World Emblem prefers to work with camera ready art and will attempt to work with all digital design formats including AI, EPS, CDR, BMP, JPG, GIF and TIF. Please keep in mind that the design can only be as good as the artwork that is provided.

What is the order process?

Once you have your account, the process is as follows: Create your design, and wait to receive the virtual/physical sample for approval. Once you approve and there are no further modifications, you can place your order. For specific details, please contact us

How do I cancel an order?

Once an order is submitted, it instantly is sent to production, therefore no cancellations are accepted on custom orders that have been approved. Please visit our Terms and Conditions for more information.

How do I make a return?

World Emblem strives to satisfy all of our clients which is why we always send a physical sample for approval before producing your order. If you have any questions or issues with your order, contact our Client Services at 1-800-766-0448 and we will make it right. Also please visit our terms and conditions for more details.